Mobile Entertainment System Troubleshooting Hints. Pontiac Montana SV6 2007

For 1990-2009 cars only

Makes 🢒 Pontiac 🢒 2007 🢒 Montana SV6 🢒 Driver Information and Entertainment 🢒 Cellular, Entertainment, and Navigation 🢒 Mobile Entertainment System Troubleshooting Hints

Problem

Cause and Solution

The RSE screen displays DMS MEDIA NOT INSERTED.

The DMS cartridge is not fully inserted. Fully insert the DMS cartridge.

The RSE screen displays DMS MEDIA LOADING.

The system is still booting. Please wait up to 15 seconds for the system to boot and then switch back to digital media mode.

The RSE screen displays DMS MEDIA ERROR.

The DMS cartridge is not operating properly or is damaged. See you dealer if the problem persists.

The RSE screen displays DMS MEDIA FILE ERROR.

A file on your DMS cartridge is corrupted and will not play properly. Run the PhatNoise™ DMS Doctor on your computer and follow the recommendations.

The green light blinks at a steady rate for longer than 20 seconds.

You have updated the firmware on the DMS cartridge and the Mobile Digital Media system is reprogramming itself. DO NOT REMOVE THE DMS CARTRIDGE. Allow the Digital Media system to reprogram itself for up to 10 minutes. When reprogramming is complete, the lights will turn off and stay off. They system will be ready to use.

Voice prompts are missing in the car.

Check your voice prompt settings on your desktop computer:

•	Insert the DMS.

•	Open the Device view and select the DMS.

•	Press the Hardware Options button.

•	Open the DMS Database/Voice Prompts tab and click Fix Voice Prompts.

No Sound.

•	Adjust the volume of the head unit.

•	Make sure the head unit has the Digital Media player as the active source.

No Sound.

The head unit cannot access the Digital Media system.

•	Files on your cartridge may be corrupt. Run the PhatNoise™ DMS Doctor on your computer and follow the recommendations.

•	If you have just downloaded new firmware, this is normal. Wait about seven minutes until the green light stops blinking, then both lights should go off.

Audio skipping occurs during playback.

Many things can cause a "skip", or any break during playback. If you are hearing breaks in playback, here are some things to check:

•	When you hear a skip, restart the track, or seek backwards a bit, to hear if the skip is actually in the music file.

•	Check to see if you are using the latest firmware and desktop software. This is very important, as software is updated frequently. See PhatNoise™ Media Manager manual.

•	Sometimes a heavily fragmented cartridge can skip due to increased seek times. Defragment the cartridge for best performance. See PhatNoise™ Media Manger software instructions for defragmenting a cartridge.