Product Safety - Right Hand Power Sliding Door Interior Handle

DUE TO PART AVAILABILITY, THIS RECALL IS BEING ADMINISTERED IN PHASES. ALL VINS WILL BE LOADED INTO GMVIS; HOWEVER, CUSTOMERS WILL BE NOTIFIED IN PHASES. YOU WILL BE NOTIFIED OF THE RELEASE OF ADDITIONAL PHASES PRIOR TO CUSTOMER NOTIFICATION.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1997-2005 Chevrolet Venture, 1997-2004 Oldsmobile Silhouette, 1997-1998 Pontiac Trans Sport, and 1999-2005 Pontiac Montana vehicles equipped with a right-hand power sliding door and second row bucket seats or captain’s chairs. If a passenger uses the interior handle to open the power sliding door and holds onto the handle while it is being opened by the door motor, the passenger’s arm may be pushed into the seat back or armrest and a wrist or lower arm injury could occur.

Until the vehicle is serviced, the interior handle should not be used to open the door. The driver can open and close the door from switches at the driver’s position or by using the remote key fob. The driver should tell passengers to use the switch located in front of the door to open or close the door. The driver should also use the override switch to prevent operation of the power door by children or by others who are not familiar with its use.

Although only the right-hand power sliding door handle requires replacement, dealers are to replace both rear door handles, if applicable, to keep the appearance consistent

Involved are certain 1997-2005 Chevrolet Venture, 1997-2004 Oldsmobile Silhouette, 1997-1998 Pontiac Trans Sport, and 1999-2005 Pontiac Montana vehicles equipped with a right-hand power sliding door and second row bucket seats or captain’s chairs, and built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

For US and Canada

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

For Export

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the recall bulletin if they have no involved vehicles currently assigned.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Tools Required

J 42506 Door Handle Clip Remover

1. Using the J 42506, Door Handle Clip Remover, remove the inside door handle clip.



2. Remove the inside handle from the sliding door and discard.
3. Load the clip into the inside door handle with the open end facing up.
4. Align the new handle with the shaft on the sliding door.
5. Press firmly in order to seat the inside handle on the sliding door.
6. Repeat the steps for the other door, if applicable.

The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.

Submit a Product Recall Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1997-2005 model year Chevrolet Venture, 1997-2004 model year Oldsmobile Silhouette, 1997-1998 model year Pontiac Trans Sport, and 1999-2005 model year Pontiac Montana vehicles equipped with a right-hand power sliding door and second row bucket seats or captain’s chairs. If a passenger uses the interior handle to open the power sliding door and holds onto the handle while it is being opened by the door motor, the passenger’s arm may be pushed into the seat back or armrest and a wrist or lower arm injury could occur.

Until the vehicle is serviced, the interior handle should not be used to open the door. The driver can open and close the door from switches at the driver’s position or by using the remote key fob. The driver should tell passengers to use the switch located in front of the door to open or close the door. The driver should also use the override switch to prevent operation of the power door by children or by others who are not familiar with its use.

Although only the right-hand power sliding door handle requires replacement, your GM dealer will replace both rear door handles, if applicable, to keep the appearance consistent. This service will be performed for you at no charge .

This service correction will take approximately 15 minutes. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the listed number below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

This free online service offers vehicle and ownership related information and tools tailored to your specific vehicle. To join, visit www.mygmlink.com , and enter your vehicle's 17-character vehicle identification number (VIN) shown on the enclosed customer reply form to get the most personalized information for your vehicle.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure

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