Information on Inappropriate Warranty Claims Submitted for Damaged Radios and Instrument Panel Clusters (IPCs)

This bulletin is being revised to provide updated information. Please discard Corporate Bulletin Number 08-08-44-015 (Section 08 -- Body & Accessories).

Radios and Instrument Panel Clusters (IPCs) have been returned to the Electronic Service Centers (ESCs) and Suppliers with physical damage which makes problem analysis difficult and the root cause impossible to determine. Many of these parts have been submitted for warranty reimbursement when it is obvious that the damage is not covered under the terms of the GM New Vehicle Warranty.

Corporate Bulletin Number 05-00-89-055B -- Warranty Administration - GM Dealer Empowerment Program and Goodwill Procedures provides additional information on dealer empowerment and goodwill claim submission.

U.S. Dealers

Navigation Radios for warranty repair are on restriction through the Product Quality Center (PQC). Navigation Radios with physical damage must be reviewed with the District Service Manager for appropriate coverage prior to contacting the PQC. The dealership must note the District Service Manager's approval on the R.O. along with the reason for the goodwill assistance. Refer to Corporate Bulletin Number 08-08-44-010 for more information.

The following illustrations show damaged components that should not be repaired under terms of the GM new vehicle warranty.