VEHICLE RECEIVED WITH WRONG INSTRUMENT CLUSTER

ATTENTION:

Service Manager

Subject: VEHICLE RECEIVED WITH WRONG INSTRUMENT CLUSTER FROM PRODUCTION

Pontiac vehicles received at dealerships with the wrong instrument cluster installed by the production facility is not a warranty situation and should not be handled through the AC Delco Exchange Program nor the Service Parts Operation (SPAC Department). The Pontiac Zone Office is responsible for obtaining the correct instrument cluster from production. The zone office will make arrangements with the production facility to ship the appropriate unit to the dealership.

There are three conditions which could arise when a dealership takes delivery of a new vehicle and they require three different solutions, which are as follows:

1. A new vehicle is received with the wrong instrument cluster installed by production (i.e. U.S. vs. Canadian, gauges vs. no gauges or gas vs. diesel)

Solution: Contact the Pontiac Zone Office for assistance. Again, this is not a warranty problem.

2. A new vehicle is received with an inoperable instrument cluster.

Solution: Contact an AC-Delco Service Center for an exchange cluster.

3. A new vehicle is received and the instrument cluster has been stolen or destroyed.

Solution: Contact GM Service Parts and place an order for a new cluster.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.