SERVICE ADVISOR AND TECHNICIAN NUMBER

Subject: SERVICE ADVISOR AND TECHNICIAN NUMBER

When submitting warranty claims, remember that a valid employee number is required for the Service Advisor's and Technician's number. The employee number must be numeric and can be up to four (4) characters.

The dealer assigned employee's number must be loaded into the Dealer Service Personnel table along with the employee's Social Security Number, Name and the title code.

HOW TO SET UP A SERVICE PERSONNEL TABLE SERVICE PERSONNEL TABLE

A/C/D SERVICE PERSONNEL TITLES

A = ADD A = SERVICE WRITER/ADVISOR C = CHANGE C = BODY SHOP MANAGER D = DELETE D = SERVICE DIRECTOR M = SERVICE MANAGER T = TECHNICIAN 0 = OTHER

A/C/D EMP# SOC SEC# TITLE FIRST NAME INIT LAST NAME

A 0012 123-48-1234 A John H Smith A 1234 222-45-6789 B Sam Harold A 0743 347-12-5632 0 Carol L Williams A 0980 987-33-7098 T Steven J Reece A 0003 983-55-1234 D Tom Worth A 0333 348-33-5665 M Mark S Tompson

If "A/C/D" = A - All fields except INIT must contain data. If "A/C/D" = C - Social Security Number and at least one other field must contain data.

If "A/C/D" = D - Social Security Number must contain data.

SERVICE PERSONNEL TABLE

EMP# SOC SEC# TITLE FIRST NAME INT LAST NAME

0012 123-48-1234 SERVICE WRT/ADV JOHN H SMITH 1234 222-45-6789 BODY SHOP MGR SAM HAROLD 0743 347-12-5632 OTHER CAROL L WILLIAMS 0980 987-33-7098 TECHNICIAN STEVEN J REECE 0003 983-55-1234 SERVICE MANAGER TOM WORTH 0333 348-33-5665 SERVICE DIRECTOR MARK S TOMPSON

After completing the table, the DCS operator will be able to enter the employee's number in the Service Advisor or Technician Number field and the software will automatically display the last four (4) digits of the employee's social security number in the field.

Refer to your Vendor's Operator Guide for additional information on the use of your particular DCS terminal.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.