CAMPAIGN: AUTOMATIC TRANS. SHIFTER ASSEMBLY REVISED

VEHICLES AFFECTED: 1983-86 T1000 Equipped with Automatic Transmission

This bulletin is being reissued to revise the service procedure and claim information sections of Product Campaign Bulletin 86-C-12A issued April, 1988. All copies of original bulletin 86-C-12A should be destroyed.

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type, must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owners are being instructed to contact the Pontiac Customer Assistance Center if their dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1983-86 T1000 model vehicles equipped with an automatic transmission. The automatic transmission shift lever button (detent) mechanism can, over time, wear to the point that the button on the shift lever no longer needs to be depressed to shift from "Drive" to "Reverse". A lever with this condition could be inadvertently bumped or moved from "Drive" to "Reverse" by the driver or a passenger while the vehicle is being driven. A sudden unexpected shifting of the transniission from "Drive" to "Reverse" could cause loss of vehicle control and a vehicle crash could occur.

DEALER ACTION

To prevent this condition from occurring, the automatic transmission shift lever will be replaced with a newly designed lever on all involved vehicles.

VEHICLES INVOLVED

Involved are certain 1983-86 Pontiac TIOOO model vehicles equipped with an automatic transmission and produced within the following VIN breakpoints:

Year Plant Beginning Up to and Including ---- ----- --------- ------------------- 1983 Wilmington DY200001 DY225974

1983 Lakewood DA200001 DA200001

1984 Wilmington EY200001 EY222659

1984 Lakewood EA200001 EA214087

1985 Lakewood FA200002 FA216863

1986 Lakewood GA200001 GA210323

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

OWNER NOTIFICATION

Owners will be notified of their campaign on their vehicles by Pontiac Division (see copy of Owner Letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventorv. or it is in your dealership for service in the future, you take the steps necessary to be sure the campaign correction has made before reselling or releasing the vehicle.

PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operation (GMSPO). To ensure that these parts are obtained as soon as possible, they should be ordered on a C.I.O. order with no special instruction code, but on advise code (2).

Description Part Number Quantity Per Vehicle ----------- ----------- -------------------- Control Assembly - Automatic Trans. 14105608 1 ( All)

Shift Handle 10028884 1 (1983 Only)

Handle Retainer 10028352 1 (1983 Only)

SERVICE PROCEDURE

Reference Figure 1.

1. Shift vehicle into "PARK", place ignition key in "LOCK" position, set parking brake and disconnect negative battery cable.

2. Remove shifter handle and console cover.

3. Disconnect wire harness.

4. Disconnect park-lock cable from shifter bracket and pin.

5. Remove shifter assembly floor pan bolts (4).

6. Raise vehicle on hoist.

7. Disconnect vertical shift link from horizontal link by removing clip and washer.

8. Lower vehicle and remove shifter from floor pan.

9. Transfer neutral start switch from removed control assembly to new assembly. When removing switch from old assembly have shift lever in "Neutral" notch of the detent plate. Install switch on new assembly using following steps:

A. Position transmission shifter assembly in "Neutral" notch of detent plate.

B. Align hole in contact carrier with hole in switch housing and insert 2.35 mm diameter gage pin to a depth of approximately 15.0 mm.

C. Mount switch over studs on detent plate with tang on shifter assembly installed into slot of switch. Tighten nuts to 1.6 - 2.2 Nm (1.2 - 1.6 lb. ft.) and remove gage pin.

10. Transfer indicator needle and housing from removed assembly to new assembly. Torque nut 1.6 - 2.6 Nm (1.2 - 2.0 lb. ft.) and torque screws to 2.2 - 3.0 Nm (1.6 - 2.2 lb. ft.).

11. Transfer J-nuts from removed assembly to new assembly.

12. Locate new shifter control assembly (with shift lever in "PARK" notch of detent plate) through floor pan and install floor pan bolts. Torque bolts 8 - 12 Nm (6 - 9 lb. ft.).

13. Raise vehicle on hoist.

14. Reconnect and adjust shift linkage as follows:

A. Place shift lever in "PARK" position.

B. Place transmission range selector in "PARK" position.

C. Adjust length of transmission horizontal rod (using horizontal link) until hole is aligned with pin on vertical link.

D. Slide horizontal rod onto vertical link pin (lubricate) and reattach using clip and washer.

NOTICE: Transmission lever "PARK" detent is obtained by rotating transmission lever clockwise to maximum detent position.

15. Lower vehicle on hoist.

16. Reconnect and adjust park-lock cable as follows:

A. Turn ignition key to "LOCK" position.

B. Place shift lever in "PARK" position.

C. Raise snap cable connector lock button to up position.

D. Snap cable connector to shifter bracket.

E. Snap cable to park-lock lever pin.

F. Push cable connector nose forward toward connector to remove slack.

G. With no load applied to cable connector nose, snap cable connector lock button down.

H. Check operation of park-lock system.

(a) If key can be removed in "NEUTRAL" position, place shift lever in "PARK" raise snap connector lock button to up position and repeat steps F & G.

(b) If key cannot be removed in "PARK" position, raise snap connector lock button to up position and move cable connector nose rearward until key can be removed from ignition. Then snap connector lock button down.

17. Reconnect wire harness and battery.

18. Check neutral start switch for proper operation and readjust if necessary.

19. Install console cover and shifter handle.

NOTICE: 1983 model year vehicles will require a new handle and retainer; see Parts Information.

20. Recheck shift and park-lock linkage for proper operation.

21. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7901-709).

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

Other * Failure Labor Labor Labor Operation Code Operation Hours Hours --------- ---- --------- ----- ----- Replace Automatic Transmission Shifter Assembly - 1983-1986 96 V4640 0.8 0.1

* In addition dealerships will receive 0.1 hours credit for dealer adminis- trative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Parts required are to be listed in your warranty claim in the normal manner. Parts will be credited at dealer net plus 30% dealer handling allowance.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.

March, 1988

Dear Pontiac Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REASON FOR RECALL

General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1983-86 TIOOO model vehicles equipped with an automatic transmission. The automatic transmission shift lever button (detent) mechanism can, over time, wear to the point that the button on the shift lever no longer needs to be depressed to shift from "Drive" to "Reverse". A lever with this condition could be inadvertently bumped or moved from "Drive" to "Reverse" by the driver or a passenger while the vehicle is being driven. A sudden unexpected shifting of the transmission from "Drive" to "Reverse" could cause loss of vehicle control and a vehicle crash could occur.

WHAT WE WILL DO

To prevent this condition from occurring on your vehicle, the automatic transmission shift lever will be replaced with a newly designed lever. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Parts required for this service will be available to your dealer on or about April 29, 1988. Please contact your Pontiac dealer AFTER April 29, 1988 to arrange a service date.

Before returning to your Pontiac dealer for the recall service, care should be taken to avoid unintended bumping or moving of the shift lever while driving your vehicle.

Instructions for performing this service have been sent to your dealer. The labor time necessary to perform this service is approximately thirty (30) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five days, we recommend you contact the Pontiac Customer Assistance Center by calling: 1-800-762-2737. The Customer Assistance Center will assist you and the dealer in getting your vehicle serviced.

If after contacting your dealer and the Pontiac Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition, without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 366-0123).

The enclosed Campaign Owner Reply Card identifies your Pontiac vehicle. Presentation of the card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety, and continued satisfaction with our products.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.