Step | Action | Yes | No |
|---|---|---|---|
1 | Did you review the system descriptions and perform the necessary inspections? | Go to Step 2 | |
2 |
Important: Verify the suspension RPO. Compare this vehicle to an identical vehicle in order to determine if the customer's concern is a normal characteristic of the vehicle. Verify the ride is too soft or too hard. Does the vehicle ride normally? | System OK | Go to Step 3 |
3 | Measure the tire pressure. If necessary, adjust the tire pressure to the specifications on the tire placard. Did you adjust the tire pressure? | Go to Step 6 | Go to Step 4 |
4 | Inspect the vehicle trim height. Replace components if necessary. Refer to Trim Height Inspection . Did you find and correct the condition? | Go to Step 6 | Go to Step 5 |
5 | Inspect the suspension components for wear or damage. Replace components if necessary. Refer to Suspension Strut and Shock Absorber Testing - On Vehicle . Did you find and correct the condition? | Go to Step 6 | |
6 | Drive the vehicle in order to verify the repair. Did you correct the condition? | System OK | Go to Step 3 |
