RADIO EXCHANGE REPAIR PROGRAM- A/C DELCO

SUBJECT RADIO EXCHANGE REPAIR PROGRAM

MODELS/YEARS ALL 1991 OLDSMOBILE MODELS

This A/C Delco program provides an exchange/repair for radios used on 1991 Oldsmobile models.

NEW CAR LIMITED WARRANTY BASIC COVERAGE

Factory installed radios are covered under the "New Car Limited Warranty". Radios requiring repair under the warranty period must be sent to an authorized A/C Delco repair center.

DEALER INSTALLED DELCO RADIOS

Delco radios that are installed by the dealer or are upgraded at a later date are covered under either the 90 day/4000 mile parts warranty or the remainder of the vehicle's original basic new car limited warranty, whichever is greater.

PROCEDURE

Before placing a call for an advanced exchange, complete the dealer required information on the ACD- 1078 claim form. This information will be required from you before an advanced exchange can be shipped. Following are some tips to save you time.

1. If you have more than one carline dealer code, use your five (5) digit Oldsmobile dealer code.

2. Double check the VIN. A bad VIN will delay the processing of your exchange.

3. Complete vehicle mileage (to the nearest mile) will be required.

4. To assist in failure analysis, any technician notes will be requested from you.

Once the required information is obtained, your Advanced Exchange Product Order will be immediately processed, Upon receipt of your Exchanged Product, follow these simple procedures:

1. Match your completed ACD-1078 claim form against the Return Material Authorization (RMA) form that will be included with the product. This will identify the vehicle and customer for which the product was ordered.

2. Immediately return the failed product reusing the special shipping carton and return label provided with your exchange unit.

3. Include the completed ACD-1078 claim form and the Exchange Center copy of the RMA form with the return shipment to the AC-Delco Service Center.

4. Return the product using UPS Ground Transportation.

The ability to service our customers is affected by the availability of exchange products. The prompt return of failed product is important to the level of service that can be provided.

WARRANTY INFORMATION:

Labor Operation Number: R0750

The returned unit will have with it the dealer's copy of the A/C Delco form, properly completed. An Oldsmobile warranty claim is to be submitted for the removal and replacement of the unit, along with the freight charges. The dealer copy of the form ACD 1078 and the freight receipt or shipping invoice are to be retained in accordance with requirements detailed in the current Oldsmobile Policies and Procedures Manual.

If the repair is done by the dealer, or sublet to other than an A/C Deico service center, credit will be allowed on an Oldsmobile warranty claim. Allowances for such repairs are included in the Labor Time Guide, Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.

An additional 0.2 hour administrative allowance will be paid if applied for when radios are repaired under warranty by an A/C Delco service center or another qualified service outlet. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "labor hours' column of the Oldsmobile warranty claim form.

UNUSUAL RADIO INTERFERENCE CONDITIONS

It is the responsibility of the dealership to diagnose and repair radio interierence conditions caused by other components on the vehicle. In unusual cases, where the dealership has been unable to determine the cause of the interference, it may be necessary to call Dial Delco or sublet the repairs to an A/C Delco warranty service center. The dealership will be responsible for the cost of repairs made by the A/C Delco service center. Prior authorization should be obtained for such repairs before the sublet repair costs are submitted on a warranty claim.

LEVEL 1 DELCO RADIO SERVICE CENTERS

Arizona New York Jimmys Radio-TV Corp. Model Electronic Inc. 7882 E. Gray Rd. 321 W. Rte 59 Scottsdale, AZ 85260 Nanuet, NY 10954 (602) 948-5717 (914) 623-8020 (800) 528-2056 (National) (800) 433-9657 (National)

California United Radio Service Auto Electric Radio 5705 Enterprise Parkway 1841 West Commonwealth E. Syracuse, NY 13057 Fullerton, CA 92633 (315) 446-5570 (800) 321-6970 (In-State) (800) 962-0901 (in-State) (800) 321-6969 (Out of State) (800) 448-0944 (Out of State)

Speed-O-Tach, Inc. North Carolina 2198 N. Main Downtown Radio Service Walnut Creek, CA 94596 2908 Stewart Creek Boulevard (415) 935-2040 Chariotte, NC 28216 (800) 442-4491 (In-State) (704) 391-0801 (800) 522-4706 (In-State) Colorado (800) 537-0116 (Out of State) Downtown Radio of Denver, Inc. 2525 West Sixth Ave. Ohio Denver, CO 80204 Dayton Speedometer Service, inc. (303) 573-6288 660 N. Main St. (800) 525-3539 (National) Dayton, OH 45405 (513) 222-1491 Florida (800) 543-0719 (In-State) Techni-Car Inc. (800) 543-9687 (Out of State) 5688 West Crenshaw Tampa, FL 33634 Electra-Sound Inc. (813) 884-0022 5260 Commerce Parkway West (800) 662-0022 (in-State) Parma, OH 44130 (800) 822-0022 (OLA of State) (216) 433-9600 (800) 252-4200 (National) Georgia Speedometer Service Company Pennsylvania 8471 Roswell Road R. T. Grim Company Atlanta, GA 30338 400 Regis Avenue (404) 998-1666 Pittsburgh, PA 15236 (800) 332-1827 (in-State) (412) 655-1574 (800) 241-2385 (Out of State) (800) 222-5509 (National)

Illinois H & R Auto Radio Service D & B Auto Radio inc. 139 York Road 2140 Corporate Drive Warminster, PA 18974 Addison, I L 601 01 (215) 672-3707 (708) 916-8787 (800) 523-W5 (In-State) (800) 323-4813 (National) (800) 492-2074 (Out of State)

Maryland Tennessee Caton Radio Inc. Rickwood Radio Service 6328 Baltimore National Pk. 1830 Airlane Drive Catonsville, MD 21228 Nashville, TN 37210 (301) 747-8667 (615) 889-3270 (800) 443-6709 (800) 423-4142 (National)

Massachusetts Texas Modern Radio Shop Speedometer Service Inc. 34 Broadway 3227 Skylane Drive Wakefield, MA 01880 Carrollton, TX 75006 (617) 246-2052 (214) 380-8944 (800) 848-4001 (Out of State) (800) 336-3998 (National)

Michigan Zener Electronics, Inc. SPECMO Enterprises 9434 Old Katy Road - 400 3890 West 1 1 Mile Road Houston, TX 77055 Berkley, MI 48072 (713) 932-6360 (313) 399-9806 (800) 992-1092 (National) (800) 545-7911 (Out of State) Virginia Minnesota Southern Autotronics, Inc. AtAo-Sound Entronix 3300 Norfolk St. 9600 54th Ave. North Richmond, VA 23230 Minneapolis, MN 55442 (804) 353-5400 (612) 559-9654 (800) 572-2880 (In-State) (800) 328-0795 (National) (800) 446-2880 (Out of State)

Missouri Washington Autronics Auto Spec. Instrument Sales-Service, Inc. 1450 Page Industrial Ct. 18814 - 72nd Avenue South Saint Louis, MO 63132 Kent, WA 98031 (314) 423-2323 (206) 251-9092 (800) 392-1516 (In-State) (800) 444-7976 (National) (800) 325-1325 (Out of State)

New Jersey Eastern Electronics Inc. 180 Essex St. Hackensack, NJ 07601 (201) 342-3945 (800) 221-2138 (Out of State)

LEVEL 11 DELCO RADIO SERVICE CENTERS

Alabama Royal Radio Sls-Service Rickwood Radio Service 612 N. Main St. 3325 6th Ave. South Royal Oak, MI 48067 Birmingham, AL 35222 (313) 548-0060 (205) 328-4149 (800) 482-0821 (In-State)

California Hunt Auto Radio T E Tharp's Radio 24607 Schoenherr 2664 Marconi Ave. Warren, MI 48089 Sacramento, CA 95821 (313) 757-6630 (916) 489-6310 (800) 624-2726 (In-State) (800) 221-5843 (In-State) Nebraska Florida Mid-State Dist., Inc. Techni-Car of Jax Suite A M Street 5121 Bowden Road St. 107 Omaha, NE 68127 Jacksonville, FL 32216 (904) 731-9144 New York (800) 251-6063 (Out of State) Modern Radio Shop 16 Van Rensselaer Road Techni-Car/Orlando Albany, NY 12205 3071 N Orange Blossom, Ste. W (800) 822-0232 Orlando, FL 32804 (407) 295-0055 Ohio (800) 522-2021 (In-State) Queen City Radio Service 222 West 12th Street Gold Coast Autotronic Cincinnati, OH 45210 5461 N. Federal Highway (513) 421-3070 Ft. Lauderdale, FL 33308 (800) 582-0044 (In-State) (305) 491-3800 (800) 543-0426 (Out of State) (800) 669-3540 (In-State) Siegel Radio Georgia 1 1 1 0 Sylvania Athens Speedom-Radio Toledo, OH 43612 4013 Danielsville Road (419) 476-5002 Athens, GA 30601 (404) 354-0885 Ace Radio & TV Service, lnc. (800) 328-0885 (In-State) 202 East Gay Street Columbus, OH 43215 Illinois (614) 221-5584 A J R Radio & Speed (800) 824-8745 (in-State) 15608 S 70th Court Orland Park, IL 60462 Texas (312) 429-4114 Holcombe Dist. 1201 West Clay Iowa Houston, TX 77019 D & B Auto Radio Inc. (713) 529-8744 3030 State Street (800) 666-5454 (National) Bettendorf, IA 52722 (319) 359-1343 Advanced Electronics, Inc. (800) 292-0087 (In-State) 1310 19th Street (800) 553-0069 (Out of State) Lubbock, TX 79401 (806) 763-8246 Indiana (800) 627-4528 (Out of State) Indy Autom Electrnic 2426 E. 55th Place Pennsylvania Indianapolis, IN 46220 R. T. Grim Company (317) 253-0935 1845 Market Street (800) 231-2753 (In-State) Camp Hill, PA 17011 (800) 748-0422 (Out of State) (717) 761-4113

Creative Audio Inc. Whelan Enterprises 7448 Elmont Road 12300 Townsend Road Elmont, NY 11003 Philadelphia, PA 19154 (516) 285-4411 (215) 673-8111 (800) 553-4268 (In-State) Maryland Monahan Elec. Inc. Wisconsin 8509 Atlas Drive D & B Auto Radio Inc. Gaithersburg, MD 20877 W227 N913 Westmound (301) 840-5901 Waukesha, WI 53186 (800) 654-3785 (In-State) (414) 544-1448 (800) 654-3787 (Out of State) (800) 331-7562 (In-State) (800) 242-1460 (Out of State) Massachusetts National Car Radio 23 Elm Street Watertown, MA 02172 (617) 926-1075 (800) 852-3024 (In-State) (800) 225-3256 (Out of State)

Michigan GHI/Autom Service Inc. 3056 Eastern Ave. SE Grand Rapids, MI 49508 (616) 241-3980 (800) 968-9100 (In-State)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.