Warranty Admin. - Claim Procedures for Warrantable Electronic Failures on Vehicles Sold As Certified Used Vehicles or Certified Pre-Owned Vehicles

"GM of Canada" and "IPC" dealers are not authorized to utilize this service bulletin.

GM Certified Used Vehicles (CUV) and Cadillac Certified Pre-Owned Vehicles (CPO) that are sold WITHIN the New Vehicle Bumper-to-Bumper Warranty period receive a New Vehicle Bumper-to-Bumper Warranty extension. In the past, warranty claims for electronic failures occurring during this extension period were submitted over WINS. Effective immediately, claims for warrantable failures occurring with audio, infotainment, instrumentation and display units are to be submitted to your ACDelco® Electronic Service Center on an ACD 1078A claim form. This applies to all qualified certified used vehicles within the extended New Vehicle Bumper-to-Bumper Warranty period.

Chevrolet, Pontiac, Oldsmobile, Buick and GMC Extension Parameters

Cadillac Extension Parameters

ACD 1078A Claim Form Procedures

MIC Service Contract Procedures

A separate 3 month/3,000 mile MIC Service Contract is offered on qualified CUVs sold OUTSIDE the 36/36 New Vehicle Warranty period. Applicable electronic failures that occur within the parameters of this MIC Service Contract are to be submitted as a WINS claim to MIC by the GM Dealer and should be considered as customer pay by the Electronic Service Center.

The following table references the New Vehicle Bumper-to-Bumper Warranties for each GM division.