REPLACEMENT OF GLOVE BOX INFO. PAR EXCELLENCE PKG. MISSING

SUBJECT: REPLACEMENT OF GLOVE BOX INFORMATION AND PAR EXCELLENCE PACKAGES

MODEL/YEARS: ALL 1986-94 MODELS

PAR EXCELLENCE PACKAGE MISSING OR DEFECTIVE

1994 new vehicle production will feature a Par Excellence Package. The package will be in a resealable zip-lock type plastic bag and will contain a Leatherette Portfolio and Pre-Delivery Inspection forms.

The portfolio package contains the appropriate 1994 Owner's Manual/Maintenance Schedule and the appropriate 1994 Warranty and Owner Assistance Information Booklet. The tire warranty is installed in the glove compartment as a loose item.

The following procedure will apply to the Par Excellence Package being furnished with applicable 1994 Oldsmobiles:

PAR EXCELLENCE PACKAGE MISSING

A. Missing - presumed stolen (no glove compartment literature).

If the invoice and/or window sticker does not reflect Option V2G "Delete Par Excellence" and the package is missing, it is to be presumed "stolen" and is to be handled in compliance with the current Oldsmobile Service Policies and Procedures Manual sections concerning "Delivery Receipt Notations" and "New Vehicle Inspection for Missing or Incorrect Parts or Options".

A replacement Par Excellence Package is to be obtained through Sandy Corporation by calling 1-800-786-3370 and supplying them with the vehicle identification number of the vehicle involved and the part number of the missing package. Part number/carline cross reference may be found under "Additional Information" on page 3 of this bulletin.

Your retail facility will be billed for the package by Sandy Corporation and it will be necessary to complete a transportation claim (Form 104-Olds) in the following manner to receive payment:

PART PART PARTS DAMAGE LABOR LABOR COUNT NUMBER AMOUNT CODE OPERATION HOURS ------------------------------------------------------------------------ 1 As Retailer Cost 98086 T6105 0.0 Applicable PLUS 30%

Important: This damage code and the wording "Par Excellence Package Missing" must appear on the delivery receipt to properly substantiate the claim.

Missing Owner's Manuals/Maintenance Schedules can be replaced by following the procedures under "Replacement Glove Compartment Information" beginning on page 3 of this bulletin. If the vehicle is not eligible for the Par Excellence Package, Option Code V2G "Delete Par Excellence" will be listed on the invoice and the window sticker. Vehicles ineligible for this package include: those produced for GM of Canada or for export, fleet vehicles, vehicles sold to allied divisions of General Motors, Oldsmobile Division Company cars and vehicles originally shipped to the zone warehouse. The window sticker on these vehicles will reflect a combined credit for the deletion of the Par Excellence Package and "Fuel Fill" as the Option V2G.

B. Leatherette Portfolio Missing- Glove Compartment Literature Present in Clear Plastic Folder.

If the Leatherette Portfolio is missing, yet the glove compartment contains the customary literature in a clear plastic folder, check the invoice or window sticker for the presence of Option V2G. If V2G is found and a delete option credit for "Par Excellence Package" is listed, the vehicle in question is not eligible for the Par Excellence Package and no further action is necessary (see Item A above for a listing of ineligible vehicles).

If V2G is NOT listed on the window sticker and the standard glove compartment literature is present, contact Sandy Corporation at 1-800-786-3370 to obtain a new Par Excellence Package. Be prepared to furnish the vehicle identification number of the vehicle involved and the part number of the needed package. Part numbers may be determined by using the part number/carline usage chart printed in the "Additional Information" section of this bulletin. The package will be shipped without the Owner's Manual. Your retail facility will be charged for the "Par Excellence Package". To receive payment, complete a transportation claim as described in Item A.

Important: In the situation described above, the Par Excellence Package must be obtained and placed in the vehicle. Retailer's do not have the choice of electing to "Credit Vehicle Billing" as in the case of missing optional equipment.

PAR EXCELLENCE PACKAGE COMPONENTS FOUND TO BE DEFECTIVE

Par Excellence Package component warranted by Sandy Corporation include the Leatherette folder and PDI forms. These items are warranted against defects in material or workmanship for 12 months from the date of retail delivery of the vehicle. If it becomes necessary to replace part of the package due to a defect, contact Sandy Corporation 1-800-786-3370 and advise them of the component requiring replacement. Parts requiring replacement due to a defect will be shipped at no charge. No claim is to be filed with Oldsmobile Division.

INDIVIDUAL PAR EXCELLENCE COMPONENTS MISSING

A. In the situation where an individual piece of the Par Excellence Package is missing, the following procedure should be adhered to:

1. If the missing component is the Owners Manual Maintenance Schedule refer to "Replacement Glove Compartment Information" beginning on page 3 of this bulletin.

B. Zip-lock Type Plastic Bag Missing at Time of Receipt of Vehicle.

In the situation where the zip-lock plastic bag is missing, the contents of the package are to be inspected at once. If any components are observed to be missing, it is to be presumed that they were stolen in transit. Contact Sandy Corporation 1-800-786-3370 and advise them of the component(s) that were stolen. Also be prepared to supply the Vehicle Identification Number of the vehicle involved. Replacement Items will be shipped at no charge to the retailer; Sandy Corporation will bill Oldsmobile Division directly. If the stolen item is the Owner's Manual, refer to "Replacement Glove Compartment Information" beginning on page 3 of this bulletin.

ADDITIONAL INFORMATION

A. Part Number/Carline Index.

The following part numbers, which are identified on a part number card within the plastic bag containing the Par Excellence Package, are applicable for the 1994/5 model year to the carlines as shown:

Carline P/N ------- --- Achieva 22586094 Cutlass Ciera 22593857 Cutlass Supreme 22593862 Eighty Eight 22593859 Ninety Eight 22593858 Silhouette 22593861 Bravada 22593860 Aurora 22595307

Important: These part numbers are useful for manufacturing and Sandy Corporation purposes only. Do not attempt to order these packages through GMSPO.

B. Retail Facility Purchase of Par Excellence Package for Promotional Use.

Should a retail facility wish to purchase additional Par Excellence Packages (less manuals) for promotional purposes, they may contact Sandy Corporation 1-800-786-3370 to place the order. Sandy Corporation will bill the retail facility for the items ordered plus shipping and handling.

Important: Packages ordered for promotional purposes do not contain manuals or other glove box literature. If portfolios are being ordered for promotional use, specify the following: 1994 Leatherette Portfolio, P/N 22586112 and the quantity desired.

REPLACEMENT GLOVE COMPARTMENT INFORMATION

Replacement glove compartment literature for Oldsmobile Division may be ordered directly from the supplier listed below:

Lansing Lithographers, Inc. P.O. Box 23188 Lansing, MI 48909

Retailer's may also order replacement glove compartment literature by Fax using (517) 482-0202. Orders will be accepted on retailer letterhead stationery only and WILL BE BILLED TO THE RETAILER'S OPEN ACCOUNT. The following prices include shipping and handling.

1990-94 Model Years

$12.00 - Glove Box Package

1 - Owner's Manual

1 - Maintenance Schedule (1992,1993 and 1994 Maintenance Schedules are in the Owner's Manual.)

1 - Warranty booklet

$6.00 - Warranty Booklets

1 Package - Consists of 12 booklets (minimum order)

Past Model Years (1966-89)

$6.00 - Glove Box Package

1 - Owner's Manual

1 - Maintenance Schedule

1 - Warranty Booklet

1 - Music Systems

1 - Service and Maintenance Specifications and

Emergency Information (1984 only)

Please be specific when ordering by giving the model year(s) and car series. Replacement tire warranty folders can be ordered directly from the tire companies by calling the toll free numbers listed below:

Michelin ....................... 1-800-433-6838 Goodyear ....................... 1-800-321-2136 General ........................ 1-800-847-3349 (1-800-426-4889 in Ohio) Uniroyal-Goodrich .............. 1-800-231-5893 (Retailer Assistance) Firestone ...................... 1-800-638-4730

MISSING LITERATURE:

If the glove compartment literature is missing at the time of the new car delivery inspection, it is to be presumed "stolen" and is to be handled in compliance with the current Oldsmobile Service Policies and Procedure Manual sections concerning "Delivery Receipt Notations" and "New Vehicle Inspection For Missing or Incorrect Parts or Options". The replacement package is to be obtained as instructed above through Lansing Lithographers, Inc. It will be necessary to submit a transportation claim in the following manner to receive payment:

Damage Labor Labor Net Line Claim Code Operation Hours Amount Total Type -------------------------------------------------------------- 98086 T0002 0.0 12.00 12.00

Important: The delivery receipt must include this damage code with the appropriate notation "Glove Box Literature Missing" to properly substantiate the claim. Warranty claims will be accepted for replacement of glove box literature.

Important: Par Excellence glove compartment portfolios are NOT available through Lansing Lithographers. Requests for this item should be directed to Sandy Corporation.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.