CAMPAIGN:HOOD STRIKER ASSEMBLY

PRODUCT SAFETY CAMPAIGN 93C21 - HOOD STRIKER ASSEMBLY

1989-93 GEO METRO

TO: ALL CHEVROLET/GEO DEALERS

THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO REPAIR WITHIN SIXTY (60) DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.

IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.

TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH OWNER AND TO REPAIR THEIR VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE ATTACHED COPY OF THE LETTER THAT IS BEING SENT TO OWNERS, THE OWNERS ARE BEING INSTRUCTED TO CONTACT THE CHEVROLET CUSTOMER ASSISTANCE CENTER IF THEIR DEALER DOES NOT REMEDY THE CONDITION WITHIN FIVE (5) DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, THEY ARE INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.

DEFECT INVOLVED

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1989-93 GEO METRO MODEL VEHICLES. MISLOCATED HOOD STRICKER ASSEMBLY ATTACHMENT SPOT WELDS ON SOME OF THESE VEHICLES CAUSE CRACKS TO INITIATE ON THE HOOD INNER PANEL. IF A CRACK OCCURS, UPON CLOSING THE HOOD, THE HOOD STRICKER ASSEMBLY MAY NOT PROPERLY ENGAGE THE HOOD LATCH. THIS COULD RESULT IN A HOOD FLY- UP WHILE THE VEHICLE IS IN MOTION, AND COULD CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING.

TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO INSTALL TWO (2) BOLTS AND NUTS TO BETTER SECURE THE STRIKER ASSEMBLY TO THE HOOD INNER PANEL. AT THIS TIME, DEALERS ARE ALSO TO ENSURE THAT THE THREE (3) EXISTING HOOD LATCH ASSEMBLY RETAINING BOLTS ARE PROPERLY TORQUED.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1989-93 GEO METRO VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

PLANT YEAR MODEL PLANT CODE FROM THROUGH

1989 M-CAR KOSAI "K" KK700118 KK770493

1990 M-CAR KOSAI "K" LK700022 LK772986

1990 M-CAR CAMI "6" L6000053 L6028118

1991 M-CAR KOSAI "K" MK600007 MK620830

1991 M-CAR CAMI "6" M6700005 M6817792

1992 M-CAR KOSAI "K" NK200018 NK222777

1992 M-CAR CAMI "6" N6700036 N6812597

1993 M-CAR KOSAI "K" PK200004 PK206801

1993 M-CAR CAMI "6" P6700019 P6729956

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS CONTAIN THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, AND ARE FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. OWNER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.

THESE LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

OWNER NOTIFICATION

OWNERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY CHEVROLET MOTOR DIVISION (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN).

DUE TO PARTS AVAILABILITY, OWNER MAILINGS WILL BE PHASED OUT OVER A FOUR WEEK PERIOD BEGINNING DECEMBER 30, 1993.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE OWNERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY WITH NO OWNER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH OWNERS A COPY OF THE OWNERS LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE OWNER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

PARTS INFORMATION

ADDITIONAL PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). TO ENSURE THESE PARTS WILL BE OBTAINED AS SOON AS POSSIBLE, THEY SHOULD BE ORDERED FROM GMSPO ON A "C.I.O." ORDER WITH NO SPECIAL INSTRUCTION CODE, BUT ON AN ADVISE CODE (2). QUANTITY/ PART NUMBER DESCRIPTION VEHICLE

11514753 6MM BOLT (MERCHANDISED PACKAGE OF 10) 2

11503750 6MM NUT (MERCHANDISED PACKAGE OF 10) 2

00120385 WASHER (MERCHANDISED PACKAGE OF 10) 2

SPECIAL TOOL

EACH DEALER WILL BE SHIPPED (AT NO COST TO DEALER) A NUT HOLDER TOOL (J-41051) DURING THE WEEK OF DECEMBER 20, 1993. ADDITIONAL TOOLS IF REQUIRED CAN BE OBTAINED BY CALLING KENT-MOORE AT 1-800-345-2233. DEALERS WILL BE CHARGED FOR ANY ADDITIONAL TOOLS ORDERED.

SERVICE PROCEDURE: FIGURES REFERENCED ARE LOCATED ON PAGES 4 AND 5.

TOOL REQUIRED: J-41051 NUT HOLDER

HOOD STRIKER

1. RAISE HOOD AND SUPPORT WITH PROP ROD.

2. POSITION NUT IN HEXAGONAL HOLE OF NUT HOLDER TOOL (J-41051) AS SHOWN IN FIGURE 1.

3. INSERT NUT HOLDER TOOL (WITH NUT) INTO OPENING IN STRIKER BRACKET AS ILLUSTRATED IN FIGURE 3.

NOTICE: FIGURE 2 MAY BE USEFUL IN LOCATING POSITIONS REFERENCED.

4. POSITION NUT IN NUT HOLDER TOOL OVER FORWARD MOST HOLE IN STRIKER BRACKET (HOLE LABELED "F" IN FIGURES). SEE FIGURES 4 AND 5.

5. INSTALL BOLT WITH WASHER INTO NUT WHILE CONTINUING TO HOLD NUT WITH TOOL. TORQUE BOLT TO 8 TO 12 NM (6 TO 8.5 LB. FT.) AND REMOVE NUT HOLDER TOOL. SEE FIGURES 6 AND 7.

6. INSTALL ANOTHER NUT, BOLT AND WASHER TO OPPOSITE STRIKER HOLE (HOLE LABELED "G" IN FIGURES) REPEATING STEPS 2 THROUGH 4.

HOOD LATCH ASSEMBLY INSPECTION

1. CHECK TORQUES OF THREE (3) HOOD LATCH RETAINING BOLTS ON HOOD LATCH (SEE FIGURE 8). ALL BOLTS SHOULD BE TORQUED TO 7 NM (5 LB. FT.). CORRECT BOLT TORQUES AS REQUIRED.

2. CLOSE HOOD TO ASSURE LATCH ASSEMBLY AND STRIKER ARE PROPERLY ALIGNED AND ARE ENGAGING CORRECTLY. CORRECT AS REQUIRED.

3. PULL HOOD RELEASE KNOB LOCATED ON DRIVER'S SIDE OF INSTRUMENT PANEL TO ASSURE STRIKER WILL RELEASE AND ENGAGE WITH LATCH ASSEMBLY PROPERLY. CORRECT AS REQUIRED.

4. INSTALL CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN FOR PERIODIC SERVICING BY THE OWNER. ADDITIONAL "CAMPAIGN IDENTIFICATION LABELS" CAN BE OBTAINED FROM DAC.

APPLY "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW: * FAILED PARTS CC-FC LABOR LAB OTH REPAIR PERFORMED PC PART NO. ALLOW OP HRS HRS

INSTALL BOLTS & 6 11514753 ** SK-00 V8380 0.2 0.1 TIGHTEN LATCH

* CAMPAIGN ADMINISTRATIVE ALLOWANCE.

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 30% OF ALL PARTS REQUIRED FOR THE REPAIR.

DEALERS WILL AUTOMATICALLY RECEIVE THE CORRECT LABOR AND MATERIAL ALLOWANCE BASED ON THE LABOR OPERATION PERFORMED.

REFER TO THE CHEVROLET CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

FIGURES: 7

93C21

(NOTIFICATION USED BY CHEVROLET MOTOR DIVISION)

DECEMBER, 1993

DEAR GEO METRO OWNER:

THIS NOTICE IS SENT TO YOU IN ACCORDANCE WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.

REASON FOR THIS RECALL

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1989-93 GEO METRO MODEL VEHICLES. MISLOCATED HOOD STRICKER ASSEMBLY ATTACHMENT SPOT WELDS ON SOME OF THESE VEHICLES CAUSE CRACKS TO INITIATE ON THE HOOD INNER PANEL. IF A CRACK OCCURS, UPON CLOSING THE HOOD, THE HOOD STRICKER ASSEMBLY MAY NOT PROPERLY ENGAGE THE HOOD LATCH. THIS COULD RESULT IN A HOOD FLY-UP WHILE THE VEHICLE IS IN MOTION, AND COULD CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING.

WHAT WE WILL DO

TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, YOUR DEALER WILL INSTALL TWO (2) BOLTS AND NUTS TO SECURE THE STRIKER ASSEMBLY TO THE HOOD INNER PANEL. AT THIS TIME HE WILL ALSO ENSURE THAT THE HOOD LATCH ASSEMBLY FASTENERS ARE PROPERLY TIGHTENED. THESE SERVICES WILL BE PERFORMED FOR YOU AT NO CHARGE.

WHAT YOU SHOULD DO

PLEASE CONTACT YOUR CHEVROLET/GEO DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE AND SO THE DEALER MAY ORDER THE NECESSARY PARTS FOR THE REPAIR. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER AND PARTS ARE AVAILABLE. THE LABOR TIME NECESSARY TO PERFORM THIS SERVICE CORRECTION IS APPROXIMATELY TEN MINUTES. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH ADDITIONAL TIME WILL BE NEEDED TO SCHEDULE AND PROCESS YOUR VEHICLE.

YOUR CHEVROLET/GEO DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICE TO ENSURE THAT YOUR VEHICLE IS CORRECTED AS PROMPTLY AS POSSIBLE. IF, HOWEVER, YOU TAKE YOUR VEHICLE TO YOUR DEALER ON THE AGREED SERVICE DATE, AND THEY DO NOT REMEDY THIS CONDITION ON THAT DATE OR WITHIN FIVE (5) DAYS, WE RECOMMEND YOU CONTACT THE CHEVROLET CUSTOMER ASSISTANCE CENTER BY CALLING 1-800-222-1020.

AFTER CONTACTING YOUR DEALER AND THE CUSTOMER ASSISTANCE CENTER, IF YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY WISH TO WRITE THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, 400 SEVENTH STREET, S.W., WASHINGTON, D.C. 20590 OR CALL 1-800-424-9393 (WASHINGTON D.C. RESIDENTS USE 366-0123).

THE ENCLOSED OWNER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU HAVE SOLD OR TRADED YOUR VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCTS.

CHEVROLET MOTOR DIVISION GENERAL MOTORS CORPORATION

ENCLOSURE

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.