Damaged Latch on a Second Row Center Console - kw GMT201 part rear second VSE20040071 VSE2004000080

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in the PI.

VSE2004000080

ATTENTION ALL CHEVROLET AND PONTIAC DEALERS

This message relates to the Passenger Van Accessories Second Row Center Consoles, P/N 12499243 (Cashmere) and P/N 12499244 (Gray), available for the 2005 Chevrolet Uplander and Pontiac Montana SV6. If a damaged latch is identified on a Second Row Center Console "prior" to installation in a customer’s vehicle, contact the SPAC Department at the SPO Call Center (800-433-6961) and request to speak with an RPA representative to obtain a new latch package. Warranty claims should NOT be filed for such cases, as outlined in Technical Service Bulletin 04-00-89-018. A warranty claim should only be filed if a customer returns with a damaged latch on their Second Row Center Console, as Latch Package, P/N 19130892, is now available through GMSPO. This latch package consists of a more robust latch and two fasteners.

A Technical Service Bulletin will follow relating to this issue. Revised packaging and the new latch design have also been incorporated in the Second Row Center Consoles under "new" console P/Ns:

Cashmere: P/N 12499243 (old) P/N 17801677 (new)

Gray: P/N 12499244 (old) P/N 17801678 (new)

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Please follow this diagnosis process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.

(2005 Buick Terraza) and (2005 Chevrolet Uplander) and (2005 Pontiac SV6)

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