Did you perform the Diagnostic System Check - Vehicle?

Go to Step 2

Go to Diagnostic System Check - Vehicle

1. Install a scan tool.
2. Turn ON the ignition, with the engine OFF.
3. With a scan tool, perform the VIN Relearn procedure. On the scan tool, go to Module Replacement/Setup in Body and Accessory and select Entertainment.

Does the scan tool indicate that the VIN Relearn procedure is complete and successful?

Go to Step 5

Go to Step 3

Inspect for poor connections at the harness connector of the radio. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs .

Did you find and correct the condition?

Go to Step 2

Go to Step 4

1. Replace the radio. Refer to Radio Replacement .
2. Perform the VIN Relearn procedure with a scan tool. On the scan tool, go to Module Replacement/Setup in Vehicle Control Systems and select Radio.

Did you complete the replacement?

Go to Step 5

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Operate the system in order to verify the repair.

Did you correct the condition?

System OK

Go to Step 2