CELLULAR TELEPHONE PROGRAM (DELCO ELECT.) NEW INFORMATION
Subject: CELLULAR TELEPHONE PROGRAM (NEW INFORMATION)
Models Affected: ALL MODELS - ALL YEARS
Delco Electronics is making available to GM dealerships the Delco Electronics Dealer Installed Cellular Telephone. This telephone will be a mobile type telephone. This means the telephone is intended to be mounted into the vehicle and not removed. Installation instructions are available inside the dealer package.
Delco Electronics will offer two feature levels of the telephone. The DE 800, dealer package part number 12341730, and the DE 900, dealer package part number 12341731. These packages have everything the dealership needs to install the telephone. The following parts are included in each of the Cellular Phone Packages.
DESCRIPTION PARTS PART NUMBER ------------------------ ----------------------- ----------- Standard Phone Dealer Pack (DE800) 12341730 Delco Custom 2600 Handset 16148738 2600 Transceiver 16159513 Phone Harness - 5 Meter 16157220 Power Harness 16157224 Hands-Free Microphone 16157221 Pedestal Mount 16157222 Hang-up Cup 16157223 Antenna-Window Mount 16157229 Up-level Phone Dealer Pack (DE900) 12341731 Delco Custom 6000 Handset 16159668 6000 Transceiver 16159538 Phone Harness - 5 Meter 16157220 Power Harness 16157224 External Microphone 16157221 External Speaker 16157996 Pedestal Mount 16157222 Hang-up Cup 16160460 Antenna-Glass Mount 16157229
Options Power Tri-band (Chrome) Antenna Pkg. 12341732 Power Tri-band (Black) Antenna Pkg. 12341734 External Speaker Pkg. 12341735 Dealer Accommodation Package 12341742 9" Pedestal Extension Kit 12341749
The following pages will address the service program for these telephones. This will include the essential tools, AC-Delco Service Centers, warranty, installation, activation, and programming.
NOTE: Do not get this service program confused with the OEM option telephone that was offered previously by the vehicle divisions. The service program is different.
This program will begin in a test market. It will then become nationwide, at which time, the telephone will be available to every GM Dealership. We are aware that every dealership will not be affected by this program. The cell phone coverage areas do not cover the entire country.
Sales information will be sent to the dealerships that choose to participate in this program.
ESSENTIAL TOOLS:
Tools that are needed to provide service to the dealer installed cellular telephone are essential to the dealership that sells the telephone. These tools are not eligible for repurchase under the.. dealer sales and service agreement.
Kent Moore J39303 is the Cellular Phone Service Tool Kit which includes:
Kent Moore J39146 - Magnetic Mount Cellular Telephone Antenna Kent Moore J39147 - Identity (ID) Transfer Cable Kent Moore J39148 - Cellular Telephone Harness Bypass Cable Kent Moore J39303-1 - Box Assembly Kent Moore J39303-2 - Installation/Diagnostic Manual
These tools will be sent to your dealership after your dealership orders their first cellular telephone.
Again, these tools are essential to dealerships that sell the telephone.
AC-DELCO SERVICE CENTER:
The AC-Delco service centers listed on the last page of this bulletin are the service centers that have been authorized to provide exchange service for the telephone. This authorization deals with the servicing of the transceiver box and the handset only.
These service centers mentioned above, will be stocked with a number of exchange units. These exchange units will be available to your dealership on a pre-exchange basis. This means your dealership can request and receive a replacement unit from the AC-Delco Exchange Center before you return the defective unit. This pre-exchange is important when a transceiver box is to be replaced because you need both the defective transceiver box and the exchange transceiver box in order to perform an identity transfer.
NOTE: Identity transfer procedure can be found in Chart #10 of the diagnostics. The diagnostics can be found in the essential tool package.
IMPORTANT: Keep in mind that the Service Diagnostic Tag must be completed before any service can be performed on the handset or the Transceiver box. The information on the tag must be relayed to the AC-Delco Service Center when a pre-exchange unit is requested. The diagnostic tag must also be attached to the defective unit that is sent to the service center.
The Service Diagnostic Tag can be found in the Phone Users Guide or in any of the Service Packages.
The cellular service is provided by a local carrier in your area. You may call 1-800-422-2394 for the name of the local cellular service provider. This cellular provider will also be the main contact for any cellular coverage related questions.
WARRANTY:
--------- The warranty on the Delco Electronic Dealer Installed Telephone will be 36 month/unlimited mileage. This warranty will follow the telephone, not the vehicle. Therefore this telephone can be transferred from one vehicle to the other without affecting the warranty. For more details, refer to the warranty statement included in the Dealer Cellular Telephone Package.
INSTALLATION:
------------- Provided in the cellular telephone dealer package will be an installation guide. This guide is designed to instruct the dealership technician in the recommended installation of the telephone. Delco.. Electronics recommends the dealer technician follows these instructions.
Following the installation guide will help a technician servicing the telephone in the future. The technician will be able to have confidence in the way the telephone was installed. He will be able to know the exact placement of the components, as well as the wire and antenna wire routing.
ACTIVATION AND PROGRAMMING:
Sometime during installation, the dealer technician or the sales person will be involved in the activation and programming of the telephone.
The activation of the telephone is the interface that goes on between the customer, dealership, and the activation center. This is similar to activating any utility service. The cellular activation center has an application form that must be filled out. This form is similar to a loan application. The application information will be supplied by the customer and the dealership.
NOTE: The cellular service is provided by a local carrier in your area. You may call 1-800-422-2394 for the name of the local cellular service provider. This cellular provider will also be the main contact for any cellular coverage related questions.
The application form will then be relayed over the phone or faxed to the General Motors Cellular Activation Center (GMCAC). The GMCAC will process the information and call the dealership back with the information that must be programmed into the telephone.
Programming the telephone is accomplished by using the keypad of the handset. The instructions for doing this procedure are in the user's guide.
Programming of the telephone may also have to be done on some rare occasions while servicing the telephone. This procedure may also need to be followed if the technician needs to check that the information programmed into the telephone is correct.
IMPORTANT: Before the telephone can be used, the phone number must be checked to see if it is operational. The proper way to do this is to go to another telephone and call the cellular telephone's number. If the cellular telephone rings, the phone number is activated through the cellular network. Making a call from the cellular telephone before the telephone number is activated can lock out that number from the cellular network. This means another contact with the activation center is needed.
Parts are currently available from GMSPO.
AC-DELCO CELLULAR TELEPHONE EXCHANGE CENTERS:
The following listed AC-Delco Service Centers have been authorized to provide exchange service on the Delco Electronics Dealer Installed Cellular Telephone System:
Cellular Telephone - Transceivers and Handsets for the dealer installed cellular telephone system.
The same listed AC-Delco Service Centers are presently authorized to provide exchange service on the following Delco Electronics Products:
Electronic Instrument Cluster - Electro-mechanical, vacuum-fluorescent and LCD instrument clusters.
ABS - Electronic control modules for Delco-Moraine Antilock Braking Systems.
SIR - DERM (Diagnostic Energy Reserve Modules) for the Supplemental Inflatable Restraint System.
ARIZONA FLORIDA
Jimmy's Radio-TV Corp. Techni-Car Inc. 5049 North 7th Ave. 5688 West Crenshaw Phoenix, AZ 85013 Tampa, FL 33634 (602) 948-5717 (813) 884-0022 National: 1-800-528-2056 FAX (813) 885-3934 In-state: 1-800-662-0022 CALIFORNIA Out-state: 1-800-822-0022
Auto Electric Radio GEORGIA 1841 W. Commonwealth Fullerton, CA 92633 Speedometer Service Co. (714) 871-7357 8471 Roswell Rd. In-state 1-800-321-6970 Atlanta, GA 30350 Out-state 1-800-321-6969 (404) 998-1666 FAX (404) 993-0252 Speed-O-Tach, Inc. In-state: 1-800-332-1827 2198 N. Main Out-state: 1-800-241-2385 Walnut Creek, CA 94596 (415) 935-2040 ILLINOIS FAX (415) 935-2219 National: 1-800-442-4491 D & R Auto Radio Inc. 2140 Corporate Drive COLORADO Addison, IL 60101 (708) 916-8787 Downtown Radio National: 1-800-323-4813 2525 West Sixth Ave. Denver, CO 80204 MARYLAND (30 3) 5 7 3- 6 28 8 FAX (303) 572-3196 Caton Radio Inc. National: 1-800-525-3539 6328 Baltimore Natl. Pk. Catonsville, MD 21228 (301) 747-8667 FAX (301) 788-4386 National: 1-800-443-6709
MASSACHUSETTS NEW YORK
Modern Radio Shop Model Electronic Inc. 34 Broadway 321 W. Rte 59 Wakefield, PIA 01880 Nanuet, NY 10954 (617) 246-2052 (914) 623-8020 FAX (617) 246-'/-'078 FAX (914) 623-2747 Out-state: 1-800-848-4001 National: 1-800-433-9657
MICHIGAN NORTH CAROLINA Specmo Enterprises Downtown Radio Service 2850 West 11 Mile Road 2908 Stewart Creek Berkley, MI 48072 Charlotte, NC 28216 (313) 399-7778 (704) 391-0801 FAX (313) 399-0493 FAX (704) 393-9145 National: 1- 800-545-7911 National: 1-800-537-0116
MINNESOTA OHIO Auto Sound Elitronix 9600 54th Ave. North Dayton Speedometer Plymouth, MN 55442 660 N. Main Street. (612) 559-9654 Dayton, OH 45405 FAX (612) 559-9652 (513) 222-1491 Out-of-state: 1-800-328-0795 FAX (513) 222-1318 In-state: 1-800-742-0670 In-state: 1-800-543-0179 Out-state: 1-800-543-9687 MISSOURI
Autronics Auto Spec. 1450 Page Ind. Ct. Electra-Sound Inc. Saint Louis, MO 63132 5260 Commerce Pkwy. W. (314) 423-2323 Parma, OH 44130 In-state: 1-800-392-1516 (216) 433-9600 Out-state:1-800-325-1325 FAX (216) 433-9425 National: 1-800-252-4200 NEW JERSEY PENNSYLVANIA Eastern Electronics Inc. 180 Essex St. R. T. Grim Company Hackensack, NJ 07601 400 Regis Avenue (210) 342-3945 Pittsburgh, PA 15236 FAX (201) 342-1163 (412) 655-1574 National: 1-800-221-2138 FAX (412) 655-0988 National: 1-800-222-5509 NEW YORK H & R Auto Radio Svc. United Radio Service 155 York Road 5705 Enterprise Pkwy. Warminster, PA 18974 E. Syracuse, NY 13057 (215) 672-3707 (315) 446-5570 FAX (215) 672-4277 National: 1-800-448-0944 In-state: 1-800-492-2074 Out-state: 1-800-523-6605 TENNESSEE
Rickwood Radio Service 1830 Airlane Drive Nashville, TN 37210 (615) 889-3270 FAX (615) 391-3842 National: 1-800-423-4142
TEXAS
Speedometer Service Inc. 3227 Skylane Drive Carrollton, TX 75006 (214) 380-8944 FAX (214) 733-4210 National: 1-800-336-3998
Zener Electronics 9434 Old Katy Rd. 400 Houston, TX 77055 (713) 932-6360 FAX (713) 465-6427 National: 1-800-992-1092
VIRGINIA
Southern Autotronics 3300 Norfolk St. Richmond, VA 23230 (804) 353-5400 FAX (804) 358-3216 In-state: 1-800-572-2880. Out-state: 1-800-446-2880
WASHINGTON
Instrument Sales-Serv. Inc. 18814 72nd Ave. South Kent, WA 98031 (206) 251-9092 National: 1-800-444-7976
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
